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Short-term rental guest communication: the complete guide

Short-term rental guest communication is everything you send guests between booking and checkout: arrival details, rules, WiFi, local tips, and how to reach you. The most reliable pattern is one canonical digital guide link plus your normal messaging app for conversations — Staysy handles the guide; you keep using Airbnb, Booking.com, or direct channels for chat.

When to use this

• Guests ask the same questions in messages you already answered in a guide.
• You want fewer back-and-forth threads during check-in week.

Steps

1. Send the Staysy guest link in your booking confirmation or first welcome message.
2. Point guests to the check-in section for codes and steps instead of retyping them in chat.
3. Use Contacts on the guide for tap-to-call or WhatsApp when they need a person.
4. Set section visibility so WiFi and rules appear when guests are allowed to see them.
5. Revoke or let bookings expire after checkout so old links stop working.

See also

• Guest links and access
• What is guest experience management?

Still stuck?

See /en/pricing for plan limits on properties and support response times. For link or access issues, read Guest links and access or Report a problem from Settings.

Hosts: open app.staysy.co → account menu (top right) → Report a problem.